Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Redwood Administrative Services website and the administrative services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with any provision of these Terms, you must not use our website or services.

1. Acceptance of Terms

By submitting a contact form, sending an inquiry, or engaging Redwood Administrative Services for any project, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you ("Client") and Redwood Administrative Services ("we," "us," or "our").

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

2. Services

Redwood Administrative Services provides professional remote administrative support services, including but not limited to: virtual administrative assistance, document preparation, business correspondence, calendar management, email organization, data entry, file management, customer support administration, appointment scheduling, spreadsheet organization, and general office support.

All services are delivered remotely and online. We reserve the right to decline any project request at our sole discretion. The specific scope, timeline, and deliverables for each project will be agreed upon in writing prior to commencement of work.

We do not provide legal, financial, medical, or regulatory compliance advice. Any documents or content we prepare are based solely on the instructions and information provided by the Client.

3. Client Responsibilities

As a Client of Redwood Administrative Services, you agree to:

• Provide accurate, complete, and timely information necessary to complete the requested tasks
• Respond to requests for clarification within a reasonable timeframe to avoid delays
• Ensure that any materials, documents, or data you provide do not infringe on third-party intellectual property rights
• Use our deliverables only for lawful purposes and in compliance with applicable laws and regulations
• Maintain the confidentiality of any login credentials or access details we provide
• Notify us promptly of any changes to project requirements or scope

You are solely responsible for reviewing all deliverables before use and for ensuring their accuracy, completeness, and suitability for your intended purpose.

4. Payments

Payment terms will be specified in the project agreement or invoice provided prior to or upon commencement of work. We reserve the right to require payment in advance for new clients or for projects above a certain value.

Invoices are due upon receipt unless otherwise agreed in writing. Late payments may result in suspension of services until outstanding balances are resolved. We reserve the right to charge a late fee of 1.5% per month on overdue balances.

All prices are quoted in United States Dollars (USD). We are not responsible for currency conversion fees or bank charges incurred by the Client.

5. Intellectual Property

Upon receipt of full payment, the Client retains ownership of all deliverables created specifically for their project. Redwood Administrative Services retains no rights to use, reproduce, or distribute Client-specific deliverables without express written permission.

Redwood Administrative Services retains ownership of all proprietary templates, processes, tools, and methodologies used in the delivery of services. These are not transferred to the Client as part of any project engagement.

The Client represents and warrants that all materials, data, and content provided to us for use in completing a project are either owned by the Client or that the Client has obtained all necessary permissions and licenses for their use.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Redwood Administrative Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, business interruption, or reputational harm, arising from or related to your use of our services.

Our total cumulative liability to you for any claims arising out of or related to our services shall not exceed the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim.

We are not liable for errors, omissions, or delays resulting from inaccurate or incomplete information provided by the Client.

7. Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We make no guarantees regarding the outcome or results of any administrative task or service we perform.

8. Termination

Either party may terminate a service engagement with written notice. If the Client terminates a project after work has commenced, payment will be due for all work completed up to the date of termination. Please refer to our Refund Policy for details on refund eligibility.

We reserve the right to immediately terminate services if the Client engages in abusive, fraudulent, or unlawful behavior, or fails to make required payments. In such cases, any outstanding fees remain due and payable.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.

Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Franklin County, Ohio. You consent to personal jurisdiction in such courts.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

• Redwood Administrative Services
• 6793 Oliver Way, Dublin, OH 43016, United States
• Phone: (380) 206-9957
• Email: KevinMichaelHolt@yahoo.com